Makai Hair Salon Policies
At Makai Hairdressing, we are committed to creating a relaxed, welcoming, and professional environment where every client feels comfortable, cared for, and confident. To ensure the best experience for everyone, we kindly ask clients to respect the following policies.
Appointments and Booking
Some services, particularly colour appointments, may require a small booking fee to secure the appointment. This will be deducted from the total cost of your service on the day.
Cancellations & Rescheduling
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer the time to another client.
Appointments cancelled with less than 24 hours’ notice may be subject to a cancellation charge of up to 50% of the service booked.
Missed Appointments
If an appointment is missed without notice, the full cost of the service may be charged, and a booking fee may be required to secure future appointments.
Late Arrivals
If you are running late, please let us know as soon as possible. Depending on the schedule, we may need to adjust or reschedule the service in order to avoid delays for other clients
Colour Services & Patch Testing
For safety reasons, a patch test may be required at least 48 hours before colour services. This is essential to ensure there are no allergic reactions and to maintain the highest level of client care.
Head Lice Policy
For the comfort and wellbeing of all clients and staff, we kindly ask that clients reschedule their appointment if active head lice are present. If head lice are discovered during a service, the appointment may need to be paused and rebooked once the hair has been treated.
We appreciate your understanding in helping us maintain a clean and safe salon environment.
Highlights in Guildford
Highlights FAQ
What are Highlights
Hair highlights are a colouring technique where lighter shades are added to sections of the hair to create dimension, depth, and brightness. Highlights can be subtle and natural or bold and high-contrast, depending on your desired look.
How long do highlights take at a hair salon?
A highlights appointment usually takes between 1.5 to 3 hours, depending on whether you choose a half-head or full-head service, your hair length, and the final result you want to achieve.
How much do highlights cost?
Half-head highlights focus on the top and sides of the hair for a lighter, more natural look. Full-head highlights cover the entire head and provide a brighter, more dramatic transformation with even colour throughout.
What is the difference between half a head and a full head of highlights?
Half-head highlights focus on the top and sides of the hair for a lighter, more natural look. Full-head highlights cover the entire head and provide a brighter, more dramatic transformation with even colour throughout.
Do highlights damage your hair?
When applied professionally and maintained correctly, highlights should not cause excessive damage. Your stylist will use high-quality products and recommend aftercare treatments to keep your hair healthy, strong, and shiny.
How long do highlights last?
Highlights typically last 6 to 10 weeks, depending on hair growth and maintenance. Many clients book regular appointments to refresh their colour and keep their highlights looking bright and blended.
Will I need a toner after highlights?
Yes, a toner is often recommended after highlights to neutralise unwanted tones and enhance the final shade. Toners help achieve cooler, warmer, or more natural-looking results and improve overall shine.
Are highlights suitable for all hair types?
Highlights can be applied to most hair types and textures, including straight, wavy, curly, and thick hair. Your stylist will tailor the technique to suit your hair type and desired finish.
How should I care for highlighted hair?
To maintain your highlights:
Use colour-safe shampoo and conditioner
Avoid excessive heat styling
Apply nourishing masks regularly
Book professional toning or gloss treatments when needed
Good aftercare helps extend the life of your colour and keeps hair healthy.
Can I go blonde with highlights instead of full colour?
Yes, highlights are a popular way to go lighter without committing to a full blonde colour. They create a softer, more natural transition and are easier to maintain than an all-over blonde.
Are highlights better than balayage?
Highlights and balayage offer different results. Highlights create a more uniform, structured lightening effect, while balayage delivers a softer, hand-painted, natural finish. Your stylist can help you choose the best option based on your hair goals.
Is a full head of colour better than highlights?
Choosing between a full head colour and highlights comes down to the result you want to achieve. A full head colour creates an even, all-over shade from root to tip, while highlights bring lightness, depth, and movement to your hair. Both techniques offer beautiful results in their own way, and your stylist will guide you toward the best option based on your style preferences and hair goals.
Do I need a consultation before highlights?
A consultation is recommended before your appointment so your stylist can assess your hair condition, discuss your desired shade, and plan the best highlighting technique for your hair type and lifestyle.